Terms of Use

TERMS OF USE & TERMS AND CONDITIONS OF SALE

Last Updated: [01/01/2026]

TERMS OF USE

IMPORTANT NOTICE

These TOU, together with our Privacy Policy, Returns & Exchange Policy, Warranty Policy, and any other posted policies (collectively, “Additional Policies”), constitute a legally binding agreement (“Agreement”) between you (“you”, “your”) and ZHENCHEN LLC, including its parents, subsidiaries, affiliates, officers, directors, and representatives (collectively, “we”, “us”, “our”), as the owner and operator of lumaredz.myshopline.com (the “Website”). This Agreement governs your use of the Website, all related mobile applications, online services, and software (collectively, the “Services”).

BY USING OR CONTINUING TO USE OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TOU IN EFFECT AT THE TIME OF USE. YOU ALSO CONSENT TO A CLASS ACTION WAIVER AS DETAILED IN THE DISPUTE RESOLUTION SECTION BELOW. PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OUR SERVICES.

We reserve the right to modify these TOU at any time, in our sole discretion, by posting the updated version on the Website without prior notice. Your continued use of the Website after the posting of a revised TOU constitutes your acceptance of all changes. You are responsible for reviewing this page periodically for updates.

1. LICENSE GRANT & INTELLECTUAL PROPERTY RIGHTS

1.1 The Services and all content, materials, data, and assets included therein (“Content”), including all copyrights, patents, trademarks, service marks, trade names, trade dress, and all other intellectual property rights (“Intellectual Property”), are owned or controlled by us, our licensors, or authorized third parties. All right, title, and interest in and to the Content and Intellectual Property are protected by US and international copyright, trademark, patent, and unfair competition laws to the fullest extent possible. We own the copyright in the selection, compilation, arrangement, and enhancement of all Content on the Services.

1.2 We hereby grant you a personal, revocable, limited, non-exclusive, non-transferable license to access and use the Services solely for your personal, non-commercial use, subject to your full compliance with these TOU. This license does not permit any commercial, entrepreneurial, or professional use of the Services, including but not limited to resale of products purchased through the Services, bulk distribution, or commercial exploitation of our Content.

1.3 Prohibited Uses of Intellectual Property: Except as expressly permitted herein, you may not modify, translate, decompile, reverse engineer, disassemble, create derivative works of, copy, distribute, broadcast, transmit, publish, remove or alter any proprietary notices, sublicense, transfer, sell, mirror, frame, rent, lease, or otherwise exploit the Services, Content, or Intellectual Property in any manner. You may not use data mining, robots, crawlers, or similar data gathering/extraction tools on the Services, nor interfere with the security or proper functionality of the Website.

1.4 Trademark Rules: LumaRedz, the LumaRedz logo(s), and all other names, logos, and icons identifying our products and services are our proprietary trademarks. Any use of these marks, including as domain names, account identifiers, or search terms, without our express written permission is strictly prohibited. All third-party trademarks displayed on the Services are the property of their respective owners.

2. USER ELIGIBILITY & ACCOUNT TERMS

2.1 To use the Website, create an account, or purchase products, you must be at least 18 years of age (the age of majority in your jurisdiction), have the legal capacity to enter into a binding contract, and not be barred from doing so under applicable laws. By using the Services, you confirm that you meet this age requirement.

2.2 If you register for an account, you are solely responsible for maintaining the confidentiality of your login credentials, restricting access to your device, and for all activities conducted under your account. We reserve the right to reject any username, password, or email address for any reason in our sole discretion.

2.3 You agree to immediately notify us at lumaredz-official@outlook.com of any unauthorized use of your account, security breach, or compromised login credentials. You remain liable for all unauthorized use of your account until we receive and act on your notification.

2.4 We reserve the right to suspend, deactivate, or close your account at any time, without notice, for fraudulent activity, violations of these TOU, or any other reason in our sole discretion. You may not sell, transfer, or assign your account or any account rights to a third party.

3. USER-GENERATED CONTENT (UGC)

3.1 We may provide interactive features on the Services (comment sections, review boards, forums, social media integration, etc.) that allow you to post, publish, or submit reviews, photos, videos, comments, ideas, suggestions, and other materials (“User-Generated Content” or “UGC”).

3.2 UGC License Grant: By submitting any UGC to us through the Services, our social media channels, or other communications, you hereby grant us a non-exclusive, unrestricted, unconditional, unlimited, royalty-free, perpetual, irrevocable, fully sub-licensable, and worldwide right and license to use, reproduce, copy, modify, edit, publish, publicly display, publicly perform, transmit, distribute, create derivative works of, and otherwise exploit the UGC in any and all media (now known or hereafter devised), for any commercial, marketing, promotional, or business purpose, without any compensation, notice, or approval required from you.

3.3 Moral Rights Waiver: You irrevocably waive, and warrant that all individuals featured in the UGC have waived, all moral rights, rights of attribution, and rights to inspect or approve any finished product created using your UGC.

3.4 UGC Representations & Warranties: By submitting UGC, you represent and warrant that:

You are at least the age of majority in your jurisdiction, or have full parental/legal guardian consent for any minors featured in the UGC;
You hold all necessary rights, title, and licenses to the UGC, and have obtained all necessary permissions from third parties featured in the UGC;
The UGC does not harass, defame, threaten, or violate the rights of any third party (including intellectual property, privacy, or publicity rights);
The UGC does not contain profane, obscene, unlawful, or otherwise objectionable material, nor any viruses or malicious code.

3.5 All UGC is treated as non-confidential and non-proprietary. We are not obligated to return any UGC, nor assume any liability for UGC submitted by you or other users. We reserve the right to remove, edit, or delete any UGC at our sole discretion, at any time, without notice.

4. WEBSITE CONTENT & PRODUCT INFORMATION

4.1 We strive to ensure that all information on the Services, including product descriptions, pricing, and availability, is accurate and up-to-date. However, we do not warrant that the Content is error-free, complete, or current, and we reserve the right to correct any typographical errors, inaccuracies, or omissions at any time, without prior notice.

4.2 You acknowledge that shopping online may result in variances between the digital display and the physical product. Specifically, we do not guarantee that: (i) the colors of products displayed on your device will be accurate; (ii) the size, shape, or dimensions of products will match the on-screen display; (iii) product images are anything more than illustrative. We are not liable for minor variances between the product description and the physical product.

4.3 All products and promotions offered on the Services are subject to availability. We reserve the right to adjust prices, product offerings, and promotions at our sole discretion, at any time.

5. COPYRIGHT INFRINGEMENT POLICY (DMCA COMPLIANCE)

We respect the intellectual property rights of third parties. If you are a copyright owner and believe that content on our Services infringes your copyright, you may submit a DMCA-compliant notice to our designated Copyright Agent at:

Copyright Agent

1942 Broadway St
STE 314C

Boulder, CO, US, 80302

Email: lumaredz-official@outlook.com

A valid DMCA notice must include:

A physical or electronic signature of the copyright owner or authorized agent;
Identification of the copyrighted work claimed to be infringed;
Precise identification of the infringing material on the Services, including the full URL;
Your name, address, telephone number, and email address;
A statement of good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
A statement, under penalty of perjury, that the information in the notice is accurate and you are authorized to act on behalf of the copyright owner.

If you knowingly misrepresent that material is infringing your copyright, you may be held liable for damages (including attorneys’ fees) under the Digital Millennium Copyright Act (DMCA).

6. CONSENT TO COMMUNICATIONS

6.1 Text Message Marketing: By providing your telephone number and opting in to receive text messages through any submission on the Website, you provide your express written consent to receive autodialed, live, or pre-recorded marketing calls and text messages from us at the number provided, including account updates, order notifications, abandoned cart reminders, and promotional offers. You acknowledge that consent is not a condition of purchase. You may unsubscribe at any time by replying STOP to any text message, or by contacting us at lumaredz-official@outlook.com. Message and data rates may apply.

6.2 Email Marketing: By providing your email address in any submission on the Website, you consent to receive promotional, transactional, and administrative emails from us. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in each email. Even if you unsubscribe from marketing emails, we may still send you transactional or administrative messages related to your orders or account.

6.3 Call Recording Consent: You consent to us recording or monitoring any telephone calls between you and our team, as permitted by 18 U.S.C. § 2511 et seq. and applicable state laws. We are under no obligation to record or monitor calls for accuracy or quality.

7. THIRD-PARTY LINKS & SERVICES

Our Services may contain links to third-party websites, apps, social media platforms, or services (“Third-Party Services”) for your convenience. These Third-Party Services are not reviewed, controlled, or endorsed by us, and we exercise no control over their content, privacy policies, or practices.

You access and use Third-Party Services entirely at your own risk. We expressly disclaim all responsibility for the accuracy, content, quality, or legality of any materials, products, or services provided through Third-Party Services. Inclusion of any link does not imply our endorsement of the third party. You should review the terms of use and privacy policies of all Third-Party Services before using them.

8. PROHIBITED ACTIVITIES

In addition to the restrictions outlined elsewhere in these TOU, you agree not to:

8.1 Use the Services for any unlawful purpose, or to solicit others to engage in unlawful acts;

8.2 Violate any applicable international, federal, state, or local laws, regulations, or ordinances;

8.3 Infringe upon or violate our intellectual property rights or the intellectual property rights of others;

8.4 Harass, abuse, defame, threaten, or discriminate against any other user or our team;

8.5 Submit false, misleading, or fraudulent information to us, including fake order details or payment information;

8.6 Introduce any viruses, Trojan horses, worms, or other malicious code to the Services;

8.7 Attempt to gain unauthorized access to, interfere with, damage, or disrupt the Services, our servers, databases, or connected systems;

8.8 Attack the Services via a denial-of-service or distributed denial-of-service attack;

8.9 Purchase products from the Services for the purpose of resale, bulk distribution, or commercial exploitation, without our prior written approval;

8.10 Engage in abusive return practices, fraudulent refund claims, or payment chargeback abuse;

8.11 Interfere with or circumvent the security features of the Services, or restrict or inhibit any other user’s use of the Services.

We reserve the right to terminate your access to the Services and pursue all legal remedies for any violation of these prohibited activities.

9. WARRANTY DISCLAIMER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN OUR WRITTEN WARRANTY POLICY, WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SERVICES, THE WEBSITE, OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, AND EXPRESSLY DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF DATA, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.

WE PROVIDE THE SERVICES (INCLUDING ALL CONTENT AND INFORMATION) ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS, AND DO NOT GUARANTEE THAT THE SERVICES WILL FUNCTION WITHOUT INTERRUPTION, ERROR-FREE, OR SECURE. SOME JURISDICTIONS DO NOT PERMIT CERTAIN DISCLAIMERS OF IMPLIED WARRANTIES, SO SOME OR ALL OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR PARENTS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SERVICES, THE INABILITY TO USE THE SERVICES, OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.

NOTWITHSTANDING THE FOREGOING, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TOU, THE SERVICES, OR ANY PRODUCTS PURCHASED, SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC ORDER OR TRANSACTION THAT IS THE SUBJECT OF THE DISPUTE. SOME JURISDICTIONS DO NOT PERMIT THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THIS LIMITATION MAY NOT FULLY APPLY TO YOU. THIS LIMITATION DOES NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE OR FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE LAWFULLY EXCLUDED UNDER APPLICABLE LAW.

11. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless us, our parents, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

11.1 Your use of and access to the Services;

11.2 Any User-Generated Content you submit;

11.3 Your breach of any provision of these TOU or the Additional Policies;

11.4 Your violation of any law, regulation, or the rights of any third party (including intellectual property, privacy, or property rights);

11.5 Any fraudulent activity, payment chargeback abuse, or other misconduct by you.

This indemnification provision survives the termination of these TOU and your use of the Services.

12. TERM & TERMINATION

These TOU take effect on the date you first use the Services, and remain in effect until terminated. We may terminate this Agreement automatically, without notice, if you fail to comply with any provision of these TOU. You may terminate this Agreement at any time by ceasing all use of the Services.

All provisions of these TOU that by their nature should survive termination shall remain in effect after any termination, including but not limited to intellectual property rights, UGC license grants, warranty disclaimers, limitation of liability, indemnification, and dispute resolution provisions.

13. DISPUTE RESOLUTION: CLASS ACTION WAIVER & BINDING ARBITRATION

IMPORTANT: THIS SECTION LIMITS YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, JURY TRIALS, AND COURT PROCEEDINGS. PLEASE READ IT CAREFULLY.

13.1 Informal Dispute Resolution: Before filing any formal claim, you agree to first attempt to resolve the dispute informally by contacting us at lumaredz-official@outlook.com at least 30 days before initiating any formal proceeding. We will attempt to resolve the dispute amicably within this 30-day period.

13.2 Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these TOU, the Services, products purchased, or communications with us, that cannot be resolved informally shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. The arbitration shall be held in Colorado, unless otherwise required by applicable law. The arbitrator shall have exclusive authority to resolve all disputes relating to the arbitrability, validity, or enforceability of this provision, and to grant whatever relief would be available in a court of law. The arbitrator’s award shall be final and binding on both parties, and may be entered as a judgment in any court of competent jurisdiction.

13.3 Small Claims Court Exception: You may elect to pursue your claim in small claims court in the county of your residence, rather than arbitration, for claims that fall within the small claims court’s jurisdiction limits, provided you provide us with written notice of your intent to do so within 30 days of your purchase.

13.4 CLASS ACTION WAIVER: YOU AND WE AGREE THAT ANY DISPUTE SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION OR COURT, OR TO PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. If this class action waiver is found invalid or unenforceable by a court of competent jurisdiction, the remainder of this dispute resolution provision shall remain in full effect.

13.5 Governing Law & Venue: These TOU and any transaction through the Services shall be governed by and construed in accordance with applicable federal laws of the United States and the laws of the State of Colorado, without regard to its conflict of law principles. For any court proceeding permitted under these TOU, you consent to the exclusive personal jurisdiction of the state and federal courts serving Colorado. You agree to file any cause of action arising from these TOU within one (1) year after the cause of action arises; claims filed after this date are permanently barred.

14. GENERAL PROVISIONS

14.1 Entire Agreement: These TOU, together with the Additional Policies, constitute the entire agreement between you and us with respect to the Services, and supersede all prior or contemporaneous oral or written agreements, communications, or proposals.

14.2 Severability: If any provision of these TOU is found to be invalid or unenforceable by a court of competent jurisdiction, the invalid provision shall be deemed severed, and the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

14.3 Waiver: Our failure to enforce any provision of these TOU shall not constitute a waiver of that provision or any subsequent breach of that provision. Any waiver of a right under these TOU shall only be effective if in writing and signed by our duly authorized representative.

14.4 No Assignment: You may not assign or transfer any rights under this Agreement without our prior written consent. We may assign, transfer, or subcontract any of our rights or obligations under this Agreement to any third party at our sole discretion.

14.5 Independent Parties: No joint venture, partnership, employment, or agency relationship exists between you and us as a result of these TOU or your use of the Services.

14.6 Headings: All section headings are for convenience only and shall not affect the interpretation of these TOU.

14.7 Contact Information: For any questions about these TOU, please contact us at: lumaredz-official@outlook.com

PART 2: TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale (“Sale Terms”) apply to all purchases of products made through our Services. By placing an order through the Website, you agree to be bound by these Sale Terms, in addition to the TOU and Additional Policies. We reserve the right to modify these Sale Terms at any time, in our sole discretion; the version in effect at the time you place your order shall apply to that transaction.

1. ORDER PLACEMENT & CONTRACT FORMATION

1.1 When you place an order through the Services, you submit a non-binding offer to purchase products from us. A binding sales contract is only formed when we send you a written shipping confirmation email, or when the products are actually shipped to you, whichever occurs first.

1.2 You represent and warrant that you are legally capable of entering into a binding contract, and that all information provided in your order is accurate, complete, and current.

1.3 After placing your order, you will receive an order confirmation email. This email is only an acknowledgment of your order, not an acceptance of your offer. You may not amend or modify your order after we have sent the shipping confirmation email.

2. ORDER ACCEPTANCE & CANCELLATION

2.1 We reserve the right, in our sole discretion, to refuse or cancel any order, in whole or in part, for any reason, at any time before shipment. Reasons for cancellation may include, but are not limited to:

Insufficient product stock or availability;
Inaccurate, incorrect, or unverifiable order, billing, or shipping information;
Suspicion of fraud, illegal activity, or resale intent;
Typographical errors in product pricing, descriptions, or availability;
Inability to deliver to the address provided;
Violation of these TOU or Sale Terms.

2.2 If we cancel your order after payment has been processed, we will issue a full refund to your original payment method. We shall have no further liability to you for the cancelled order.

2.3 Customer Order Cancellation: You may cancel your order within [e.g., 1 hour] of placement, before the order has entered processing. Once the order has been processed or shipped, it cannot be cancelled, and must be returned in accordance with our Returns & Exchange Policy.

3. PRICING & PAYMENT

3.1 All prices displayed on the Services are quoted in USD, and are subject to change without prior notice. The price charged for your order will be the price in effect at the time you place the order, as listed in your order confirmation email.

3.2 Posted prices do not include applicable sales taxes, customs duties, import fees, or shipping and handling charges. All such fees will be added to your order total at checkout, and are your sole responsibility, except as otherwise expressly stated.

3.3 We reserve the right to correct any pricing errors at any time. If a product is listed at an incorrect price due to a typographical error or supplier error, we reserve the right to cancel your order and refund any payment received, even if the order has been confirmed.

3.4 Payment must be received and authorized by us before we process and ship your order. We accept the payment methods listed at checkout. You represent and warrant that: (i) you are duly authorized to use the payment method provided; (ii) the payment information is true and accurate; and (iii) charges incurred will be honored by your payment provider.

3.5 For split shipments, we will only charge your payment method for the items actually shipped at the time of each shipment.

4. SHIPPING & DELIVERY

4.1 We will arrange shipment of products to the delivery address you provide at checkout. All shipments are made pursuant to a shipment contract: risk of loss and title for the products pass to you upon our delivery of the items to the shipping carrier.

4.2 After your order is shipped, we will send you a shipping confirmation email with a tracking number. All shipping and delivery dates are estimates only, and are not guaranteed. We are not liable for any shipping delays caused by the carrier, customs clearance, force majeure events, or other causes beyond our direct control.

4.3 International Shipping: For international orders, you are solely responsible for all customs duties, import taxes, and fees imposed by the destination country. We are not liable for seized packages, delayed delivery, or failed delivery caused by your refusal to pay these fees.

4.4 Failed Delivery: If a package is returned to us due to your refusal to accept delivery, incorrect shipping information, failure to pay customs fees, or failure to collect the package, you are responsible for 100% of the outbound and return shipping costs. We will deduct these fees from any refund issued for the returned order.

5. RETURNS & EXCHANGES

All returns and exchanges are governed by our standalone Returns & Exchange Policy, which is incorporated into these Sale Terms by reference. Key terms:

5.1 Return Window: Eligible items may be returned within 30 days of delivery. Items must be returned in new, unused, resalable condition, with all original tags, labels, and packaging intact.

5.2 Return Shipping Costs: For detailed terms, please refer to our Return & Refund Policy.

5.3 Restocking Fees: No restocking fees will be charged for eligible returns. For detailed terms, please refer to our Return & Refund Policy.

5.4 Non-Returnable Items: The following items are strictly non-returnable and non-refundable, except in cases of verified total loss of the package before delivery:
- Customized, personalized, or made-to-order items
- Personal care, hygiene, beauty, skincare, and undergarment products (once the outer seal is opened)
- Perishable goods (food, snacks, flowers, plants, etc.)
- Digital products, downloadable content, gift cards, and store credit
- Final sale, clearance, and promotional items marked as "non-returnable" at the time of purchase

5.5 Refund Processing: We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will automatically be processed to your original payment method. Please remember it may take some time for your bank or credit card company to process the refund. The processing time for the refund to be posted to your account depends on your payment provider and bank, which is beyond our control and may take 3-15 business days. We reserve the right to refuse a refund if we find evidence of fraudulent returns, abuse of this policy, or intentional damage to the item. Original shipping fees are non-refundable, except for seller-responsible returns.

6. FORCE MAJEURE

We shall not be liable for any delay, failure to perform, or breach of these Sale Terms caused by events beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, pandemics, acts of terrorism, labor strikes, supply chain disruptions, equipment failure, or regulatory changes. In the event of a force majeure event, we will notify you as soon as reasonably possible, and may cancel your order and issue a full refund if performance is not feasible.

7. GENERAL SALE PROVISIONS

7.1 Warranties: Except as expressly set forth in our written Warranty Policy, all products are sold on an “as is” basis, with no express or implied warranties beyond those required by applicable law.

7.2 Limitation of Liability: The limitation of liability provisions in Part 1 of this Agreement apply fully to all purchases and sales through the Services.

7.3 Governing Law: These Sale Terms are governed by the same governing law and dispute resolution provisions set forth in Part 1 of this Agreement.

7.4 Privacy: All personal information provided during the order process is used in accordance with our Privacy Policy.