SHIPPING POLICY

1. DELIVERY & SHIPPING RATES

1.1 Delivery Coverage

1.2 Standard Shipping Rates

• Global Standard shipping flat rate: $6.99 per order（first item） (uniform across all deliverable regions)
• Free shipping: Automatically applied to orders with a final subtotal of $49.99 or more (after all discounts, coupons and credits). Free shipping uses the same delivery network and timeline as standard shipping.

2. DELIVERY TIMELINES (All in business days, excluding weekends and public holidays in both origin and destination countries)

2.1 Total Delivery Breakdown

• Order processing: 3-7 business days (starts after payment confirmation, includes procurement, quality inspection and packaging)
• Customs clearance: 0-7 business days (determined solely by destination customs authorities, not our responsibility)

2.2 Estimated Line-Haul Transit by Region

3. Split Shipment Policy

• No additional shipping charges will be applied for split shipments
• A separate shipping confirmation email with a unique tracking number will be sent for each package
• For orders containing both in-stock and pre-order items, in-stock items will ship first; pre-order items will ship separately once available.

1. 4. CUSTOMS DUTIES & IMPORT TAXES (DDP SERVICE)

    

   4.1 Our DDP Service Coverage

    

   We provide Delivered Duty Paid (DDP) shipping service for all orders to the regions listed in Section 1.1. This means:

    

   • We will handle all standard customs clearance procedures on your behalf
   • We will pay all standard import duties, basic customs fees and general VAT applicable to your order
   • You will not be charged any additional fees for standard customs clearance upon delivery

    

   4.2 Exclusions (Buyer's Responsibility)

    

   The following fees and charges are not covered by our DDP service and remain the sole responsibility of the buyer:

    

   1. Special taxes and surcharges: Anti-dumping duties, countervailing duties, punitive tariffs, luxury taxes, excise taxes, environmental taxes, or any other special taxes imposed by the destination country on specific products
   2. Buyer-specific fees: Fees resulting from incorrect or incomplete personal information provided by you, fees for re-delivery attempts, or storage fees at the destination
   3. Additional clearance fees: Fees for special customs inspections, document authentication, or any other charges required due to individual customs requirements for your order

    

   4.3 Buyer's Obligations for Customs Clearance

    

   To complete the DDP clearance process, you agree to:

    

   • Provide accurate and complete personal information (full legal name, ID number, passport number, etc.) when requested by us or the customs authority
   • Cooperate with any reasonable requests for additional documents or information required for customs clearance
   • Pay any excluded fees listed in Section 4.2 promptly upon notification

    

   4.4 Consequences of Non-Compliance

    

   If you fail to provide required information, refuse to pay excluded fees, or otherwise fail to cooperate with the customs clearance process:

    

   • The package may be delayed, returned to our warehouse, seized by customs, or destroyed
   • You will be fully liable for all resulting costs, including round-trip shipping fees, storage fees, handling fees, and the full cost of the goods
   • All applicable costs will be deducted from any refund issued. We reserve the right to pursue additional compensation if the refund amount is insufficient.

    

   We are not responsible for any delays caused by customs inspection or regulatory changes.

5. PRE-ORDER POLICY

1. Estimated ship dates for pre-order items are for reference only and do not constitute a delivery guarantee.
2. You may cancel a pre-order for a full refund at any time before the item ships. Refunds will be processed within 1-3 business days.
3. If a pre-order item is delayed by more than 45 days from the original estimated ship date, you may choose to continue waiting or request a full refund. No additional compensation will be provided.
4. If a pre-order item becomes permanently unavailable, we will automatically issue a full refund. No additional compensation will be provided.

6. EXCEPTIONAL SITUATIONS

6.1 Incorrect Shipping Address

6.2 Package Receipt & Post-Delivery Risk

1. Please inspect your package immediately upon delivery. For damaged, missing or incorrect items, you must contact us within 24 hours of delivery and provide clear photos of the outer package, inner packaging and the items in question. Requests submitted after this timeframe will not be accepted.
2. Risk of loss or damage transfers to you upon delivery to the address you provided. We are not responsible for packages that are lost, stolen or damaged after successful delivery.
3. For confirmed lost packages (officially declared lost by the shipping carrier), we will either resend the order at no additional cost or issue a full refund, at our discretion.

6.3 Force Majeure

7. GENERAL TERMS

1. We reserve the right to update, modify or change this shipping policy at any time, in our sole discretion, by posting the revised version on this website. The revised policy will take effect immediately upon posting.
2. By placing an order, you confirm that you have read, understood and agree to be bound by all terms of this shipping policy.
3. For any questions about your order or this policy, please contact us at: lumaredz-official@outlook.com